Refund Policy

Returns & Refunds

We accept returns within 14 days of delivery.

Eligibility for Returns
To be eligible for a return, items must:

  • Be unworn and unused

  • Be in original condition

  • Include all original packaging

We do not accept returns on items that have been worn, damaged, or altered.

How to Request a Return
To initiate a return, email us at: ayvia.enquiries@gmail.com
Include:

  • Your order number

  • The item(s) you wish to return

We will provide return instructions within 24 hours.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds
Once your return is received and inspected:

  • Approved refunds will be processed within 3–5 business days

  • Refunds will be issued to the original payment method

Exchanges
We currently do not offer direct exchanges. If you require a different size or item, please place a new order.

Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 48 hours of delivery with clear photos. We will resolve this immediately.

Contact
For any return related queries, contact:
ayvia.enquiries@gmail.com
Response time: within 24 hours